Terms of Purchase
Online store Mööbel1.ee (hereinafter Online store), owner ETR1 Group OÜ, registration code 12741670, located in Lõõtsa 8, Tallinn.
Validity of the sales contract, product, and price information
The terms of sale apply to the purchase of goods in the online store.
The prices of products sold in the online store are indicated next to the products. When the carry-up service is selected additionally, a fee will be added to the price.
Shipping charges may vary depending on the buyer's location and delivery method.
Shipping charges are displayed at checkout.
The product specifications and information are presented in the online store directly next to the product.
The prices are in Euro and include 20% VAT.
We are implementing paperless invoicing in our activities, and in connection with this, all documents related to the invoicing (prepayment invoice, invoice, credit note) are sent to the e-mail specified during the placement of the order.
After the payment in cash or by a credit card during delivery, the courier sends a confirmation of payment and an invoice to the email address specified during order placement.
Placing an order
To place an order, selected product(s) must be added to the shopping cart. To proceed with the order, in the checkout page, customer’s personal information must be entered in the required data fields and the preferred method of delivery must be selected. The total amount will be displayed, and the preferred payment method must be chosen from the available selection.
The order fulfillment process will begin from the moment of its confirmation by phone; however, a letter of confirmation will also be sent to the e-mail entered in the checkout.
If the ordered goods cannot be delivered due to stock issues or for any other reason, the buyer will be notified as soon as possible, and the money paid (incl. shipping, carry-up service costs) will be returned immediately, but not later than 14 days from the date of sending the notification.
The goods are delivered throughout Estonia.
By proceeding with the purchase, the buyer agrees to cover the shipping costs of the goods, whilst the corresponding price information is displayed next to the delivery method.
Shipments throughout Estonia will be delivered to the destination specified by the buyer, within the time indicated in the product specifications section, in the page of each separate product.
Occasionally, due to unforeseen circumstances, the delivery times may be longer than indicated on the website. In such cases, the client will be notified by phone or e-mail about any possible delays or changes in the schedule of delivery, and the goods will be delivered at the time agreed upon with the client.
Right of return
After receiving the order, the buyer has the right to terminate the contract concluded in the online store within 14 days.
The right of return does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the completeness, characteristics, and functionality of the goods, in the same manner as it is permitted to test the goods in a traditional physical store.
If the product was used for any purpose other than that necessary to ensure its completeness, characteristics, or functionality, or if it shows signs of use or wear, the online store has the right to reduce the amount of the refundable payment in accordance with the decrease in the value of the product.
To return the goods, you must apply by submitting a form for return of the purchased goods, the form can be found here: declaration of returns and send it to the e-mail [email protected] no later than 14 days from the date of delivery of the goods.
The cost of returning the goods will be covered by the seller.
Upon retrieval of the returned goods, the online store shall return the costs paid by the buyer under the contract immediately, but no later than after 14 days.
The online store may refuse to refund payments until the item subjected to the contract has been retrieved, or until the buyer provides proof that the item has been sent back, whichever occurs first.
If the buyer has chosen a delivery method other than the cheapest standard delivery method, the online store is not obliged to refund the buyer the cost that exceeds the costs of the standard delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if, due to a mistake, the price of the goods in the online store at the time of the purchase was significantly lower than the market price of the goods.
Defective goods / Right to a warranty claim
All products have a two-year manufacturer's warranty. Under the terms of the contract, the online store is responsible for the discrepancies or defects of the goods sold to the buyer, which already existed at the time of delivery, and which become apparent within two years from the delivery of the goods to the buyer. During the first six months from the date of delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online store to refute the respective assumption.
In case of defects, according to the law, the buyer has the right to contact the online store within two months by sending an e-mail to [email protected] or by contacting the contact number: +372 634 6288.
In addition, Mööbel1.ee offers a 365-day money-back guarantee for its products.
The online store is not responsible for defects that have occurred after the transfer of the goods to the buyer.
If the product purchased from the online store has defects for which the online store is responsible, the online store will repair or replace the defective product or its parts. If the goods cannot be repaired or replaced, the online store will return all the costs associated with the sales contract to the buyer.
The online store shall respond to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
365-day money-back guarantee
The buyer has the option to return the goods and get their money back without a valid reason within 365 days of the purchase. The buyer does not have to pay the return costs. The online store’s logistics department will contact the buyer and arrange an arrival time of the courier with the buyer.
For the product to be returned it must meet the following requirements:
- - The item(s) must be packed in their original packaging (the buyer can open the packaging by carefully cutting the packing tape);
- - Good quality products that have been assembled or were attempted to be assembled cannot be returned;
- - The product cannot be returned if it was damaged due to the fault of the buyer;
- - In cases where the reason for the return is poor quality, the online store will replace the damaged product(s) or its poor-quality parts, or refund the amount paid by the buyer after the product is returned;
- - The goods to be returned will be picked up from the nearest place accessible by the Moobel1.ee van;
- - Goods purchased on lease are non-refundable under this warranty. The buyer should check whether the furniture meets their requirements, and only then sign a leasing agreement;
- - Return of furniture will occur within 13 working days or another period of time if there was a prior agreement.
A defective or damaged product will be replaced in accordance with Estonian law.
Direct marketing and processing of personal data
The online store uses the personal data provided by the buyer (incl. name, phone number, address, e-mail address, bank details) only to process the order and to send the goods to the buyer.
The online store sends newsletters or promotional offers to the e-mail address of the buyer only if the buyer has applied to receive them by entering his e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The buyer may opt out of receiving promotional offers and newsletters at any time by notifying the online store by e-mail or by following the instructions included in the e-mails containing the offers.
Transfer of personal data to third parties
To assess the quality of the purchased goods, the customer may be contacted via e-mail after the order has been completed. The customer is asked to leave a review about the purchased product and to evaluate it. For this purpose, the buyer's e-mail address may be shared with third parties. Mööbel1 uses the platform TestFreaks AB, Norrtullsgatan 6, 113 29 Stockholm, Sweden to process customers’ feedback.
If a visitor has subscribed to the Mööbel1 newsletter and provided their e-mail address, it may be passed on to third parties. The Mööbel1 newsletter service is provided by UAB MailerLite, Jono Basanavičiaus str. 15, LT-03108 Vilnius, Lithuania.
If the buyer has any complaints regarding the online store or any parts of its operations, they should be reported to the e-mail address [email protected] or by calling: +372 634 6288. If the buyer and the online store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Commission. To learn more about the terms of procedure and to submit an application, click here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The Commission's review of a buyer's complaint is free of charge. If the response to your written request/complaint about products purchased from the Moobel1.ee online store does not satisfy you, you can submit an application to the European Online Dispute Resolution Office at http://ec.europa.eu/odr/, while also informing the administration of Moobel1.ee about it.